Whenever I go to the petrol station for filling, I
have to wait in long queue and often end up getting late for the work I was out
to do. I thought of finding an innovative solution.
While
trying to solve the issue of queuing or managing queues better I came across
two perspectives – all customers do not have the same volume requirement and
the other is that when customers are in a hurry they are willing to fill lesser
volume if that helps them get back on the road faster. They plan to fill up the
rest when they are not in a hurry.
This
triggered the idea of Flexi-Filling. This can be accomplished by:
- Displaying waiting time at the
entrance of the station
- A customer in a hurry sees it and
decides whether he wants to go for the flexible filling option
- Create flexible filling options
by creating separate lanes for customers with lesser volume requirement
How
it would work?
- Install a display screen at the
entrance of the station on which customers driving in can see the number of
cars already in queue and the approximate waiting time.
- This will allow him to decide
whether he wants to go for the faster filling options
- Create separate lanes for smaller
volumes…like… 11 litres to
19 litres…Less than 10 litres etc
- The dispensing units should not dispense more than the volume specified
- Bikers can be directed to these
lanes
- Cars in a hurry can fill up limited volume for the immediate journey and then fill up the rest later
Photo credit: Vivek Jena
