Innovative Flexi Filling Option for Filling Stations

Whenever I go to the petrol station for filling, I have to wait in long queue and often end up getting late for the work I was out to do. I thought of finding an innovative solution.

While trying to solve the issue of queuing or managing queues better I came across two perspectives – all customers do not have the same volume requirement and the other is that when customers are in a hurry they are willing to fill lesser volume if that helps them get back on the road faster. They plan to fill up the rest when they are not in a hurry.

This triggered the idea of Flexi-Filling. This can be accomplished by:

1. Displaying waiting time at the entrance of the station 
2. A customer in a hurry sees it and decides whether he wants to go for the flexible filling option
3. Create flexible filling options by creating separate lanes for customers with lesser volume requirement 

 How it would work? 

1. Install a display screen at the entrance of the station on which customers driving in can see the number of cars already in queue and the approximate waiting time.
2. This will allow him to decide whether he wants to go for the faster filling options 
3. Create separate lanes for smaller volumes…like… 11 litres to 19 litres…Less than 10 litres etc
4. The dispensing units should not dispense more than the volume specified 
5. Bikers can be directed to these lanes 
6. Cars in a hurry can fill up limited volume for the immediate journey and then fill up the rest later 

Photo credit: Vivek Jena